This policy explains what personal information Triumph Care Support collects through this website, why we collect it, how long we keep it and what your rights are.
Last updated: [DATE]
Triumph Care Support provides supported housing and social care for young people aged 18 to 25. For the information described in this policy we are the data controller, which means we decide how and why your information is used.
If you have a question about your information, or want to exercise any of the rights below, contact [DATA PROTECTION LEAD NAME AND EMAIL].
We only collect what you choose to send us. If you use the enquiry form, we collect your name, email address, phone number if you give one, the type of enquiry you select, and whatever you write in the message box.
Please do not use the enquiry form to send detailed information about someone's health, care needs or circumstances. If you need to share that kind of detail, call us and we will tell you the secure way to send it.
Information about health, mental health, ethnicity, religion, sexuality or criminal history is treated as special category data under UK data protection law and needs extra protection. An enquiry about supported housing may reveal something of this kind simply because of what you are asking for.
Where that happens we rely on Article 9(2)(h) of the UK GDPR, processing necessary for the provision of health or social care, and on the associated condition in Schedule 1 of the Data Protection Act 2018. We limit who can see it and we do not use it for marketing.
| What we do | Our lawful basis |
|---|---|
| Reply to your enquiry and route it to the right team | Legitimate interests: responding to someone who has contacted us |
| Discuss a possible placement with you or a placing authority | Steps towards a contract, and provision of social care |
| Keep records of enquiries for safeguarding and quality purposes | Legal obligation, and provision of social care |
| Consider you for a role if you contact us about work | Steps towards a contract of employment |
We delete or anonymise information once we no longer need it for the purpose we collected it, unless the law requires us to keep it for longer.
We do not sell your information and we do not share it for marketing. We may share it with:
Our suppliers are listed at [LINK OR CONTACT FOR SUB-PROCESSOR LIST]. Where a supplier stores information outside the UK, we make sure an approved safeguard such as the International Data Transfer Agreement is in place.
This website uses only the cookies it needs to work. We set a session cookie and a security cookie that prevents forms being submitted from other sites. These do not track you and do not require your consent.
We do not currently use analytics, advertising or social media tracking cookies. If that changes we will ask for your consent first and update this policy.
Access is limited to staff who need it for their role. Staff are trained in data protection and confidentiality, and our systems are protected by access controls and encryption in transit. We keep a record of who has access to what.
Under UK data protection law you have the right to:
To make a request, contact us using the details above. We will respond within one month. Exercising these rights is free and it will never affect the support you receive from us.
Please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
If we change how we use your information we will update this page and change the date at the top. Significant changes will be brought to your attention directly.
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